Privacy Policy

Effective Date: 09/22/2024

At Loopr, owned and operated by Planemo LLC, accessible from myloopr.com and the Loopr iOS and Android apps, one of our main priorities is the privacy of our users. This Privacy Policy outlines the types of information that are collected and recorded by Loopr and how we use, share, and protect that information. We comply with applicable privacy laws in North America (such as the California Consumer Privacy Act - CCPA) and the European Union (such as the General Data Protection Regulation - GDPR).

By using our services, you consent to the collection, use, and sharing of your data as described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you sign up for Loopr, use our services, or interact with the app, we may collect personal information that identifies you as an individual. This may include:

Contact Information: Name, email address, or other contact information.

Account Information: Username, profile photo, and park preferences.

Payment Information: If you subscribe to our premium service, payment data may be collected and processed by a third-party payment processor. We do not store credit card information.

Location Information: With your consent, we may collect geolocation data to improve the app’s functionalities, such as tracking rides and park visits.

b. Automatically Collected Information

We collect certain information automatically when you use Loopr, such as:

- Device Information: Device type, operating system, unique device identifiers, and app usage data.

- Log Information: Time and duration of app usage, IP address, and pages visited within the app.

- Cookies and Tracking Technologies: We use cookies and similar technologies to store and track user preferences, analyze app performance, and optimize user experience.

2. How We Use Your Information

We use the collected information to:

- Provide, maintain, and improve Loopr's features.

- Personalize user experiences, including offering ride recommendations based on your previous usage.

- Process and manage your subscription and purchases.

- Communicate with you, including responding to inquiries and sending updates about new features.

- Analyze app usage and trends to better understand user needs.

- Ensure legal compliance with applicable laws and protect Loopr’s rights.

3. Legal Basis for Processing Your Information (GDPR)

If you are located in the European Union, our legal basis for collecting and using personal information depends on the specific context in which we collect it. We process personal information under the following legal bases:

Consent: When you have given us consent to process your personal data (e.g., for marketing purposes).

Contractual Necessity: When the processing of data is necessary for the performance of a contract with you (e.g., providing services you have requested).

Legitimate Interest: When the processing is necessary for our legitimate business interests, such as to improve our services.

Compliance with Legal Obligations: When we are legally required to process your data.

4. How We Share Your Information

Loopr does not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party service providers that assist with payment processing, analytics, cloud storage, and app functionality.

Legal Authorities: If required by law, we may share your data with law enforcement or other government agencies.

Business Transfers: In the event of a merger, acquisition, or sale of Loopr, we may transfer your information as part of the transaction.

5. Your Privacy Rights

a. For North American Users

California Users (CCPA): California residents have the right to request access to and deletion of personal information. They also have the right to opt-out of the sale of their personal information. Loopr does not sell personal information. To exercise your CCPA rights, contact us at support@myloopr.com

Canada: Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian users can request access to and correction of their personal data. Contact us at support@myloopr.com to exercise these rights.

b. For European Union Users (GDPR)

Under GDPR, you have the following rights:

Access: You have the right to access your personal data.

Rectification: You have the right to request correction of inaccurate data.

Erasure: You have the right to request that we delete your personal data, under certain conditions.

Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

Objection: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.

To exercise your GDPR rights, contact us at support@myloopr.com.

6. How We Protect Your Information

We take reasonable steps to secure your personal data from unauthorized access, use, or disclosure. This includes using encryption, firewalls, and secure cloud storage solutions. However, no security measures are 100% effective, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Loopr is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

9. International Data Transfers

Loopr is based in the United States of America, and your data may be transferred to and processed in countries outside of your own, including countries that may not offer the same level of data protection as your home country. We take appropriate safeguards to ensure your personal data remains protected, including entering into contracts with our service providers that require them to protect your data in line with GDPR and other applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or for other reasons. When we make changes, we will update the "Effective Date" at the top of this policy and notify you where required by law. Your continued use of the Loopr app after such changes will constitute acknowledgment and acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data privacy rights, please contact us at:

Email: support@myloopr.com